FAQ’s

You will find the most commonly asked questions in this FAQ:

 

Why do you offer a pre-session consultation?

This is a critical part of your experience with The Captivated Frame and enables us to collaborate on your custom session. I want you to be thrilled with your images!

Each client has different needs and desires and my job is to make those a reality. At the consultation, I am available to go over clothing choices, location questions, answer any questions you have about the process, and get a list of what types of images you are looking for and how you hope to display them.  Once the details have been worked out, I will also be able to take your payment which will reserve your session on my calendar.
©2015 Pamela Reynoso--2

When can I expect my images?

After your session we will schedule an appointment approximately one week out where you will see your photos for the first time, review your physical proofs, and select the images and sizes you wish to purchase. Your prints and any digital licenses will arrive within two weeks from the time your order is paid in-full. Orders are placed once all payments have cleared.  Leather albums require an additional 6-8 weeks. If you order an album as well as prints, you will receive them all at the same time.

 

Why do we go over the photos together in person?

As a full-service photographer, it is my job to provide the best service possible and part of that is to be present and help you through the sometimes overwhelming process of image selection and display choices saving you significant time and trouble. You can get on with your busy life while I take care of all the details.

 

When are photo orders placed?

Client orders are placed once a week.

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Do you maintain copies of my photos?

I maintain original copies of any photos you purchase for a minimum of one year. Photos not purchased will be deleted 30 days from your in-person consultation to maintain a streamlined work environment.

Why would I want to order an 8×12 (or larger) instead of an 8×10 or a 5×7?  Why don’t you automatically offer 8×10’s?

Photographs are a form of art. Larger photographs provide a more dynamic viewing experience than smaller prints. They can add scale and proportion to a room and provide a ‘clean’ focal point for the eye to rest, helping one to avoid a cluttered display with many competing components, and more things to dust! ;) Additionally, I often hear from those in their 50’s and above that they do not prefer smaller prints as their eyes have a more difficult time viewing them which decreases their enjoyment of the image considerably.

A print crop example:

What many people do not know is that when you select an 8×10, you are actually losing  two full inches on the long edge of the image you see in your gallery. If you select a 5×7 the loss is less than an inch, but  can still be a factor. This can change the photographer’s intended composition significantly, often in a negative way. Due to the aspect ratio of camera sensors – the complete image is visible only in images that are of the same ratio. Aside from the 8×10 and 5×7 options all other image sizes I offer will provide you with your complete image.

Below are a few visuals. Keep in mind that should you choose to have your images matted and framed, you will lose up to an additional 1/4 inch on each of the four sides.

senior portrait

This is the image full size, as it was taken and as it would look in 4×6 or 8×12 format.

This is the above photo in 8×10 format- cropped dead center. The top of the head is cut off as well as part of the fingers. It is not as visually appealing as the original image.

Here the image is cropped to 8×10 with the head and sky intact, but the hands are poorly cropped.

In this image the crop is made so it just barely allows for the entirely of the hands, however the head is cropped and the sky, which helps to balance the photo visually, disappears almost entirely.

Here is the image again, but this time cropped as a 5×7. As you can see, it maintains most of the image and is not as negatively impacted by the crop as the 8×10.